Need Some Help?

Ah, shucks! I'm sorry to hear that you are having trouble downloading or printing my awesome printables (either free or paid).

But...I'm here to help!

While I want my files to be accessible to everyone, I do not email individual files.

Here are some of the common problems and questions that readers have encountered:

  • Not receiving the emails with the free printables
  • Having to enter your email address for every free printable
  • Purchased a product, but says you cannot download it anymore
  • How do I get the free printables?
Please try the following options below before emailing me. And don't be rude when you do email me...geez, I shouldn't even have to type that.

If you feel that you have tried everything here with no success, then please feel free to email me at I will try my best to respond as soon as I can.

Problem 1: Not Receiving the Emails

Check your junk or spam folders first if you use Gmail, Hotmail, or similar. It may have ended up in there. Usually Gmail works flawlessly though.

If you are using a work or school email address, the IT department may be blocking the emails with the printables. Lame, I know. Instead of using a work provided email address, I suggest using a personal account, like Gmail.

Problem 2: Do You Have to Enter Your Email Address For Every Free Printable?

Yes, you used to have to, but now you can get the printables you need via the subscriber only library (you'll need to get the password from one of the Weekly Autism Planner newsletters you've received recently).

But you can also keep entering your email address for each printable you want.

Don't worry, you won't be added to my email list more than once. The cool thing about the way my free printables are set up is that once you enter your email address (which takes seconds anyway), the printable is delivered directly to your inbox like magic!

And if you don't want to stay subscribed to my weekly newsletter, no hard feelings. Simply unsubscribe using the link at the bottom of one of my follow up emails.

Problem 3: Having Issues Downloading a Paid Printable

Sometimes if you open the file too many times, you will be blocked from accessing it again. No worries, it's a simple fix! I just need to reset your downloads. Simply send me an email with your order number and ask for your downloads to be reset.

You can also have the order email resent to you via this link. Just enter the email address you used during checkout and it will be automatically resent to you.

Already have a customer account? Log into your customer account to access all your paid downloads.

Problem 4: How to Get the Free Printables

In any post that mentions a free printable, simply locate the big pink button (it's pretty hard to miss!) and click that. A box will then pop up, prompting you to enter your name and email address. Then the printable will be emailed directly to you.

If the pop-up box does not appear, then try switching to a different browser.

Please note that there are some occasional freebies that don't require your email address. Just simply click the provided link in the blog post and the printable will open up immediately.

If you are already a subscriber to the Weekly Autism Planner newsletter, then you can also find all of the free printables in the subscriber library. You'll just need to know the password to get in. Check your email inbox for a recent Weekly Autism Planner newsletter and you'll find the current password there.

Problem 5: Need the Password to the Subscriber Library

The best thing to do is check your email inbox for a recent Weekly Autism Planner newsletter from me. The password will be located there at the bottom of the email.

Don't receive the Weekly Autism Planner emails yet? Subscribe here.

Problem 6: How to Unsubscribe From Push Notifications

If you are subscribed to receive push notifications and want to unsubscribe, then you can find out how to unsubscribe here.


  1. Hi

    I've tried to download your free printables and typed in my email address etc but I still haven't been able to access any thing. I have tried to access your subscriber library - I've signed up to your newsletter but it asks me for a password. Where will I find a password? There has been nothing obvious in any of your emails so far

    I look forward to your reply as your material looks really usefull

    1. When you enter your email address, the printable is emailed directly to you (so check your spam and junk folders because they may have ended up in there). The password for the subscriber library is located at the bottom of every Weekly Autism Planner and Friday Freebies email. I just set up the library so some of the other automatic emails don't have this information yet (I haven't had time to edit all of those yet!). If you continue to have issues, respond to one of the Weekly Autism Planner emails and I can help you out.