Need Some Help?

Ah, shucks! I'm sorry to hear that you are having trouble downloading or printing my awesome printables (either free or paid).

But...I'm here to help!

While I want my files to be accessible to everyone, I do not email individual files.

Here are some of the common problems and questions that readers have encountered:

  • Not receiving the emails with the free printables
  • Having to enter your email address for every free printable
  • Purchased a product, but says you cannot download it anymore
  • How do I get the free printables?
Please try the following options below before emailing me.

If you feel that you have tried everything here with no success, then please feel free to email me at dyan@andnextcomesl.com. I will try my best to respond as soon as I can.

Problem 1: Not Receiving the Emails

Check your junk or spam folders first if you use Gmail, Hotmail, or similar. It may have ended up in there. Usually Gmail works flawlessly though.

If you are using a work or school email address, the IT department may be blocking the emails with the printables. Lame, I know. Instead of using a work provided email address, I suggest using a personal account, like Gmail.

Problem 2: Do You Have to Enter Your Email Address For Every Free Printable?

Yes, you really do. Don't worry, you won't be added to my email list more than once. The cool thing about the way my free printables are set up is that once you enter your email address (which takes seconds anyway), the printable is delivered directly to your inbox like magic!

And if you don't want to stay subscribed to my weekly newsletter, no hard feelings. Simply unsubscribe using the link at the bottom of one of my follow up emails.

But if you really find the task of entering your email address cumbersome and annoying, then maybe joining the Autism + Hyperlexia Hub would be a better fit for you. You get early access and unlimited access to all the printables (even the paid ones!) available on the blog at any time.

Problem 3: Having Issues Downloading a Paid Printable

Sometimes if you open the file too many times, you will be blocked from accessing it again. No worries, it's a simple fix! I just need to reset your downloads. Simply send me an email with your order number and ask for your downloads to be reset.

Problem 4: How to Get the Free Printables

In any post that mentions a free printable, simply locate the big pink button (it's pretty hard to miss!) and click that. A box will then pop up, prompting you to enter your name and email address. Then the printable will be emailed directly to you.

If the pop-up box does not appear, then try switching to a different browser.

Please note that there are some occasional freebies that don't require your email address. Just simply click the provided link in the blog post and the printable will open up immediately.

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